FAQ

20BET does not impose any fees on its users. However, local tax authorities in your country might have laws in place regarding either winnings from betting specifically or capital gains in general, which stipulate that you’re required to pay tax on your winnings.

Please note that it’s your responsibility to ensure that you comply with the tax regulations in your country with regard to any winnings or the funds you withdraw.

At 20BET, we do everything we can to make banking operations as quick and simple as possible. However, sometimes there are variations in the time it takes to process a deposit. These occur due to the payment methods themselves and, unfortunately, we have no control over this.

Different payment methods have different withdrawal and deposit speeds:

• When using eWallets, funds are usually credited to your account almost immediately, the maximum processing time for this deposit method being 15 minutes. 

• Deposits made using cryptocurrencies or debit cards and credit cards can take up to 24 hours to process.

If over 24 hours have passed since you made your deposit and your balance still hasn’t been topped up, please contact our customer support team with a proof of payment. We’ll do our absolute best to solve this issue for you.

There are various reasons why a withdrawal request can be rejected. In the vast majority of cases, withdrawals are rejected by payment providers. 

In order to minimize the chances of your request being rejected, please make sure you use the same payment method both to withdraw and to deposit your funds. Also, make sure you’ve provided all the information required to make a withdrawal via the chosen method and that the information is accurate and correct. If none of the above works, try clearing your browser’s cache and cookies, then log back into your account.

If none of the above helps, please contact our support team so they can help you solve your problem.

It’s prohibited to make a deposit to your account from someone else’s means of payment. Please make deposits only from payment accounts which are registered in the name of the 20BET account holder.

In cases it is deemed necessary, funds may be returned to the account used to make the deposit without prior warning.

Since transactions are handled solely by payment providers, withdrawal times vary depending on your chosen payment method.

If you’re using an eWallet, we try to process all withdrawal requests within 12 hours. After that, the funds should appear in your account instantly. If you’re using a credit or debit card, on the other hand, withdrawals can take up to 7 business days. Cryptocurrency withdrawals are faster and usually take less than 24 hours.

If you still have access to your previous phone number, you’ll be able to access your account and change the phone number in your account settings.

Otherwise, please contact our customer support team by email and attach documents verifying your identity. They’ll help you change the number linked to your account and activate your new phone number.

There may be various reasons why you might want to close your account. If you wish to do so, simply contact our support team with your account number.

Alternatively, you can simply avoid logging into your account for 3 months and it will automatically be blocked. In other words, your account will be blocked if you don’t use it.

There may be several reasons why you haven’t received your first deposit bonus.

Firstly, please make sure you’ve filled in all of the required fields in your account. Otherwise, you will not receive your bonus.

Secondly, please make sure that you’ve deposited the minimum amount required to get the bonus.

Then, make sure that you haven’t ticked "I do not want any bonuses" checkbox in your account settings.

Finally, please bear in mind that 20BET offers two different first deposit bonuses: one for sports betting and another for casino games. You cannot use them interchangeably or receive one if you have already received the other.

The Friday Reload bonus is automatically credited to your account after you make a deposit that qualifies for this bonus. There can be several reasons why you may not be able get this bonus, such as:

• You’re not an active player (i.e. you don’t play regularly).

• You withdrew funds before making a deposit on a Friday.

• You have other active bonuses.

• You ticked "I do not want any bonuses" checkbox in your account settings.

You can disable the Friday Reload bonus by ticking the "I do not want any bonuses" checkbox in your account settings.

Please note that this will disable all of your unused sports betting and casino bonuses, as well as any bonus bets and potential winnings gained from them. Moreover, your bonus account will also become unavailable.